Global IT-BPO leaders share their perspectives in the Chairman?s Panel during the 4th International Outsourcing Summit held October 7-9, 2012 in Manila, Philippines.
Photo shows (from left): Alfredo Ayala, chairman of the Business Processing Association of the Philippines; Som Mittal, president of NASSCOM; Augusto Castellanos, director of Proexport Colombia in India; Hoang Nam Tien, chairman of FPT; Huw Watkins, managing consultant of PA Consulting; and Dennis Wright, president and CEO of Peregrine Development International.
Global leaders in the IT-BPO industry gathered in Manila to share their perspectives on and strategic directions for the industry?s next frontier during the fourth International Outsourcing Summit (IOS) held October 7-9, 2012 at the Makati Shangri-La. Over 570 delegates from 17 top and emerging outsourcing markets and investment destinations participated in the Summit.
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The Summit was organized by the Business Processing Association of the Philippines (BPAP), the umbrella association for the information technology and business process outsourcing (IT-BPO) and Global In-House Center (GIC) industry in the country.
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Industry representatives from Australia, Bangladesh, Belgium, China, Colombia, Denmark, Greece, India, Japan, Malaysia, Netherlands, Philippines, Singapore, Taiwan, United Kingdom, United States, and Vietnam joined a series of discussions on strategies for growth and diversification, talent supply, hyperspecialization, competition and customer retention, among others. Breakout session topics included branding and talent marketing, new technologies, healthcare outsourcing, cost and innovation, and the software industry.
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Som Mittal, president of NASSCOM and one of the top global leaders to speak in IOS, expressed optimism for the industry?s accomplishments and its next frontier. ?Outsourcing models are changing?driven by new technologies, reinvented business models, new buyer segments and solutions around emerging markets. Therefore, today?s world can be as the called ?golden age of outsourcing?,? Mittal said. ?This goes as maturity of the outsourcing market and increased capabilities of industry players have led to rapid change in expectations from clients and as a result roles and goals of service providers today have changed.?
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President Benigno S. Aquino III delivered the keynote address and formally closed the conference. ?The competitive advantage of the Filipino is increasingly becoming clearer to the world. In fact, according to a study published in April of this year, the Philippines was ranked the world?s best country in business English, and I was amazed at this,? said Aquino. ?The IT-BPO industry has been capitalizing on these qualities, and they have done that while offering opportunities in-country, rather than out of our country?keeping our talent here, and arresting the social costs of working abroad,? the President said.
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?The Philippine IT-BPO industry is making good progress towards achieving the stretch goals of Road Map 2016,? said Alfredo Ayala, BPAP chairman and president and CEO of LiveIt Investments Ltd.. ?We aim to become the world?s number one destination not just for call centers but other select non-voice segments of IT-BPO, generate a total of 4.5 million direct and indirect jobs, and achieve cumulative revenues of US$96 billion for 2012?2016,? Ayala said.
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BPAP expects to generate US$13.4 billion in revenues and 772,000 full-time employees (FTEs) in 2012. These figures are seen to increase in 2013 to $16 billion and 926,000 FTEs, respectively.
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Ayala noted that IT outsourcing grew by 37% in 2011, while healthcare information management posted an impressive 172% revenue growth over 2010 revenues. ?We also saw growth in value-added sectors like game development, engineering, and complex back office services.?
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Since the last global Summit, emerging global services delivery centers in Asia, Africa, Central and South America, and Eastern Europe ?continue the race to leverage demand for specialization and influence best practice in specific knowledge domains,? according to Ayala.
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According to research and consultancy firm Everest Group, the global offshore services market is growing at a healthy pace, and will more than double by 2016 to US$250 billion. Gartner reports that by 2016, the Asia-Pacific market for business process outsourcing (BPO)?excluding Japan?will reach US$9.5 billion.
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